Area IT Operations Leader - Telework Eligible

Deputy Assistant Secretary for Information and Technology; Fort Wayne (IN); Hybrid; USD 106,000 - 138,000; Full time

Job summary

Deputy Assistant Secretary for Information and Technology in the United States is seeking a Supervisory IT Specialist (Area Manager) to lead end-user IT operations across multiple districts. The role requires directing staff, managing resources, and implementing strategic IT programs within VA IT End User Services.

The position involves coordinating incident resolution, oversight of budgets and contracts, and developing SOPs aligned with VA and OI&T directives.

Responsibilities

• Supervise, direct, evaluate, counsel, and develop subordinate staff and supervisors, including performance management and workforce development activities.
• Lead area-wide IT operations and oversee mission-critical support functions involving systems integration, operations support, systems design, and network operations.
• Manage financial resources, staffing, contracts, acquisitions, budgeting activities, and organizational priorities to support operational objectives.
• Lead organizational improvement initiatives, operational transformation efforts, team building activities, and continuous improvement of IT business processes and service delivery.
• Develop long range program goals and objectives, assign projects to subordinates, and monitor operations to achieve organizational objectives.
• Develop and implement area-specific IT operations policies, procedures, and SOPs in alignment with VA and OI&T directives.
• Align End User Operations OIT Capital Assessment Planning with the mission of the Department of Veterans Affairs using business case and investment analysis processes.
• Oversee day-to-day operations, maintenance, security, and service delivery for all IT customers within the assigned geographic area.
• Coordinate incident resolution, root cause analysis, corrective action planning, and operational recovery efforts for mission-critical IT systems and services.
• Present, defend, coordinate, and negotiate IT programs, operational recommendations, policies, and controversial issues with senior leadership and stakeholders.

Job description

Deputy Assistant Secretary for Information and Technology in the United States is seeking a Supervisory IT Specialist (Area Manager) to lead end-user IT operations across multiple districts. The role requires directing staff, managing resources, and implementing strategic IT programs within VA IT End User Services.

The position involves coordinating incident resolution, oversight of budgets and contracts, and developing SOPs aligned with VA and OI&T directives.