Supervisory IT Specialist (Area Manager)

Deputy Assistant Secretary for Information and Technology; Fort Wayne (IN); Hybrid; USD 106,000 - 138,000; Full time

Job summary

Deputy Assistant Secretary for Information and Technology in the United States is seeking a Supervisory IT Specialist (Area Manager) to lead end-user IT operations across multiple districts. The role requires directing staff, managing resources, and implementing strategic IT programs within VA IT End User Services.

The position involves coordinating incident resolution, oversight of budgets and contracts, and developing SOPs aligned with VA and OI&T directives.

Responsibilities

• Supervise, direct, evaluate, counsel, and develop subordinate staff and supervisors, including performance management and workforce development activities.
• Lead area-wide IT operations and oversee mission-critical support functions involving systems integration, operations support, systems design, and network operations.
• Manage financial resources, staffing, contracts, acquisitions, budgeting activities, and organizational priorities to support operational objectives.
• Lead organizational improvement initiatives, operational transformation efforts, team building activities, and continuous improvement of IT business processes and service delivery.
• Develop long range program goals and objectives, assign projects to subordinates, and monitor operations to achieve organizational objectives.
• Develop and implement area-specific IT operations policies, procedures, and SOPs in alignment with VA and OI&T directives.
• Align End User Operations OIT Capital Assessment Planning with the mission of the Department of Veterans Affairs using business case and investment analysis processes.
• Oversee day-to-day operations, maintenance, security, and service delivery for all IT customers within the assigned geographic area.
• Coordinate incident resolution, root cause analysis, corrective action planning, and operational recovery efforts for mission-critical IT systems and services.
• Present, defend, coordinate, and negotiate IT programs, operational recommendations, policies, and controversial issues with senior leadership and stakeholders.

Job description

Supervisory IT Specialist (Area Manager)

• Hiring Agency: Deputy Assistant Secretary for Information and Technology
• Department: Department of Veterans Affairs

The Supervisory IT Specialist (Area Manager) is located in the Office of Information and Technology, End User Services (EUS) Districts. The Supervisory IT Specialist Area Manager provides leadership and resource management (finance, human, and acquisition), leading the development and implementation strategy required to manage multiple area-wide IT End User Operations.

Key Responsibilities

NOTE: This vacancy announcement is limited to the first 100 applicants. Only the first 100 applications received will be considered. Once the 100-applicant limit is reached, the announcement will close at 11:59 p.m. (ET) on the day the limit is met. Major Duties Supervise, direct, evaluate, counsel, and develop subordinate staff and supervisors, including performance management and workforce development activities.

Lead area-wide IT operations and oversee mission-critical support functions involving systems integration, operations support, systems design, and network operations. Manage financial resources, staffing, contracts, acquisitions, budgeting activities, and organizational priorities to support operational objectives.

Lead organizational improvement initiatives, operational transformation efforts, team building activities, and continuous improvement ofIT business processes and service delivery. Develop long range program goals and objectives, assign projects to subordinates, and monitor operations to achieve organizational objectives. Develop and implement area-specific IT operations policies, procedures, and Standard Operating Procedures (SOPs) in alignment with VA and OI&T directives.

Align End User Operations OIT Capital Assessment Planning (CAP) with the mission of the Department of Veterans Affairs using business case and investment analysis processes. Oversee day-to-day operations, maintenance, security, and service delivery for all IT customers within the assigned geographic area. Manage area-wide IT programs, contracts, acquisitions, resource allocations, operational support activities, and ticket management processes.

Coordinate incident resolution, root cause analysis, corrective action planning, and operational recovery efforts for mission-critical IT systems and services. Present, defend, coordinate, and negotiate IT programs, operational recommendations, policies, and controversial issues with senior leadership and stakeholders. This Position is non-bargaining unit eligible.

This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: 801- Program Manager 803- Product Support Manager 805- Program Auditor For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.cisa.gov/tools/cyber-career-pathways-tool Position Description/PD#: Supervisory IT Specialist (Area Manager)/PD17827A Relocation/Recruitment Incentives: Not Authorized.

Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not Required. Telework: Adhoc telework may be authorized at management discretion. Travel Required: Up to 25% travel may be required, as needed, for this position. Work Schedule: Monday - Friday 8:00 am- 4:30 pm; Tour of duty may be subject to change based on organizational needs. Compressed/Flexible: As determined by the Agency Policy. Virtual: This is NOT a virtual position.

Remote: This is NOT a remote position Physical Demands: The work requires walking, bending, stooping, and lifting of equipment that can weigh as much as 50 pounds. The work requires the ability to use tools, handle and manipulate small electronic parts and systems, such as internal components and hardware Working Conditions: The work is performed in a typical office setting.

The computer room is an environmentally controlled area and, although relatively cool, typically requires only normal clothing.

Requirements & Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position at this grade level.

Which agency is hiring for this position?

This position is with Deputy Assistant Secretary for Information and Technology, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $106437 – $138370/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-13.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.