Area HVAC Field Service Manager — Lead & Grow Team

Gallo Mechanical, LLC; New Orleans (LA); Presencial; USD 85.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training programs

Company-paid medical insurance

Dental insurance

Vision insurance

Voluntary life insurance

Short-term disability

Accident insurance

Critical illness insurance

Team Incentive Program

401(k) plan with 5% match

Wellness resources

PTO

Descripción de la vacante

Gallo Mechanical Services is seeking an experienced Area HVAC Service Manager to lead and develop our HVAC service field organization in the New Orleans area. You will be responsible for technician and supervisor performance, safety, technical support, quality control, customer satisfaction, and service financial performance.

The ideal candidate brings a strong HVAC leadership background, can drive accountability in the field, and balance strategic thinking with hands-on execution to build a

Formación

• 7+ years of commercial HVAC service experience.
• EPA 608 certification required.
• Knowledge of OSHA and HVAC safety requirements.
• Strong communication, organizational, and problem-solving skills.
• Ability to understand financial statements, KPIs, budgets, and service profitability.

Responsabilidades

• Lead HVAC technicians and supervisors to ensure safety, professionalism, productivity, quality, and customer service.
• Own field technician behaviors, performance expectations, and development.
• Lead monthly HVAC safety meetings and ensure compliance with company, OSHA, EPA, and other requirements.
• Provide technical guidance and hands-on support for complex HVAC troubleshooting and service issues.
• Monitor callbacks, workmanship, productivity, utilization, and customer satisfaction.
• Partner with dispatch and operations teams to optimize technician utilization and response times.
• Support recruiting, onboarding, retention, and succession planning for the service organization.
• Identify service, repair, replacement, and pull-through opportunities.
• Understand service financials and the relationship between revenue, labor, gross margin, and operating costs.

Conocimientos

HVAC leadership

Team coaching

Customer service

Financial acumen

Strong communication

Problem solving

Driver’s license

Travel readiness

Descripción del empleo

Gallo Mechanical Services is seeking an experienced Area HVAC Service Manager to lead and develop our HVAC service field organization in the New Orleans area. You will be responsible for technician and supervisor performance, safety, technical support, quality control, customer satisfaction, and service financial performance.

The ideal candidate brings a strong HVAC leadership background, can drive accountability in the field, and balance strategic thinking with hands-on execution to build a