Area General Manager

HomeServe USA Corp.; New York (NY); Hybrid; USD 130,000 - 174,000; Full time

Benefits offered by this job

Annual bonus 20%

Job summary

HomeServe USA Corp. in New York is seeking an Area General Manager to oversee day-to-day operations, guide staff, and drive growth in a fast-paced HVAC market.

You will manage Comfort Advisors, office staff, and service technicians while ensuring service delivery, KPI targets, and profitability. The role requires a Bachelor’s degree in business or related field with 4–6 years of general management experience, and travel up to 50%.

Qualifications

• Bachelor’s degree in business, or related field, or equivalent experience.
• Minimum of 4-6 years general management experience managing a service delivery organization.
• Experience with leading a union workforce preferred.
• Strong analytical, verbal and written communication and interpersonal skills.
• Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks.
• Travel up to 50% as needed.

Responsibilities

• Provide leadership, guidance, and support to District personnel focused on customer satisfaction, growing the policy base and meeting overall revenue and profit growth goals.
• Manage essential operational support functions including Inventory Management, Fleet Management, and Safety practices.
• Ensure compliance with company’s policies.
• Develop and maintains a culture of performance management and accountability.
• Demonstrated leadership and management skills in a team-oriented, collaborative environment.
• Ability to build and maintain a high performing team through recruiting, training, coaching and development activities.
• Proven ability to significantly contribute toward or lead operations initiatives with a results-oriented approach.
• Ability to formulate and implement a sound business plan to reach targeted service delivery, revenue and net profit goals.
• Experience with budget preparation and fiscal management.
• Ad-hoc responsibilities as assigned.

Skills

Leadership

Analytical skills

Verbal communication

Written communication

Interpersonal skills

Organization & detail-orientation

MS Office (Word, Excel, Outlook)

Data analysis & reporting

Independent work

Travel readiness

Education

Bachelor’s degree in business or related field

Equivalent experience

Tools

MS Windows

MS Word

MS Excel

MS Outlook

Job description

Job Category: Non-Union Non-Contact Center

• Full-Time
• Hybrid

Locations

Showing 1 location

The Area General Manager has the overall responsibility for overseeing all aspects of a company's day-to-day operations, including managing staff, developing growth strategies, maintaining budgets, ensuring financial performance, and implementing policies to achieve overall business goals. The successful candidate must be capable of leading a workforce including Comfort Advisors, office staff and HVAC service and installation technicians. The successful candidate thrives in a fast-paced, high-pressured environment and has a natural ability to lead and motivate the team to learn, strive for improvement, and feel a real sense of urgency about meeting our customer needs. This position also demands diligence about tracking service delivery and financial KPI's. The Area General Manager is expected to meet company goals by providing clear direction and setting a positive example for attitude, professionalism, and work ethic. The successful candidate must be able to formulate, articulate, and lead strategic and tactical efforts to drive efficiencies and profitability within a highly competitive HVAC market.

Responsibilities:

• Provide leadership, guidance, and support to District personnel focused on customer satisfaction, growing the policy base and meeting overall revenue and profit growth goals
• Manage essential operational support functions including Inventory Management, Fleet Management, and Safety practices.
• Ensure compliance with company’s policies
• Develop and maintains a culture of performance management and accountability
• Demonstrated leadership and management skills in a team-oriented, collaborative environment
• Ability to build and maintain a high performing team through recruiting, training, coaching and development activities
• Proven ability to significantly contribute toward or lead operations initiatives with a results-oriented approach
• Ability to formulate and implement a sound business plan to reach targeted service delivery, revenue and net profit goals
• Experience with budget preparation and fiscal management
• Ad-hoc responsibilities as assigned

Job Requirements:

• Bachelor’s degree in business, or related field, or equivalent experience
• Minimum of 4-6 years general management experience managing a service delivery organization
• Experience with leading a union workforce preferred
• Strong analytical, verbal and written communication and interpersonal skills
• Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks
• Competency in MS Windows, MS Word, MS Excel, and MS Outlook
• Ability to analyze and interpret data and prepare reports
• Excellent communication and interpersonal skills, both verbal and written
• Strong work ethic and willingness to take ownership
• Exceptional strategic thinking and problem-solving skills
• Ability to balance multiple tasks and changing practices
• Ability to work independently
• Travel up to 50% as needed

Starting base salary range: $130,242.36 - 173,656.48

Annual Bonus Potential: 20%

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

HomeServe USA is an equal opportunity employer.

#HSES

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.