Area General Manager

HomeServe USA Corp.; Hammonton (NJ); On-site; USD 130,000 - 174,000; Full time

Benefits offered by this job

Annual bonus

Travel requirement 50%

Job summary

HomeServe USA Corp. is seeking an Area General Manager to oversee day-to-day operations, lead a diverse team of Comfort Advisors, office staff, and HVAC technicians, and drive growth in a fast-paced market.

The role demands strong leadership, strategic planning, and a results-oriented mindset, with responsibilities including budgeting, policy implementation, and ensuring excellent customer service while achieving profitability.

Qualifications

• Bachelor’s degree in business or related field; MBA a plus.
• Minimum 4–6 years general management experience in service delivery.
• Experience leading a union workforce preferred.
• Willingness to travel up to 50% of the time.
• Strong analytical, verbal and written communication skills.

Responsibilities

• Provide leadership and guidance to district personnel focused on customer satisfaction and revenue growth.
• Manage inventory, fleet, and safety practices as essential operational functions.
• Ensure compliance with company policies and culture of performance and accountability.
• Build and maintain a high performing team through training and development.
• Develop and implement a sound business plan to reach service delivery, revenue, and profit goals.
• Oversee budget preparation and fiscal management.

Skills

Leadership

Strategic planning

Budgeting

Operational management

Data analysis

Communication

Team building

Travel planning

Education

Bachelor’s degree in business

MBA

Tools

MS Excel

MS Office

ERP systems

Job description

Position Overview

The Area General Manager has the overall responsibility for overseeing all aspects of a company's day-to-day operations, including managing staff, developing growth strategies, maintaining budgets, ensuring financial performance, and implementing policies to achieve overall business goals. The successful candidate must be capable of leading a workforce including Comfort Advisors, office staff and HVAC service and installation technicians. The successful candidate thrives in a fast-paced, high-pressured environment and has a natural ability to lead and motivate the team to learn, strive for improvement, and feel a real sense of urgency about meeting our customer needs. This position also demands diligence about tracking service delivery and financial KPI’s. The Area General Manager is expected to meet company goals by providing clear direction and setting a positive example for attitude, professionalism, and work ethic. The successful candidate must be able to formulate, articulate, and lead strategic and tactical efforts to drive efficiencies and profitability within a highly competitive HVAC market.

Responsibilities

• Provide leadership, guidance, and support to District personnel focused on customer satisfaction, growing the policy base and meeting overall revenue and profit growth goals
• Manage essential operational support functions including Inventory Management, Fleet Management, and Safety practices.
• Ensure compliance with company’s policies
• Develop and maintains a culture of performance management and accountability
• Demonstrated leadership and management skills in a team-oriented, collaborative environment
• Ability to build and maintain a high performing team through recruiting, training, coaching and development activities
• Proven ability to significantly contribute toward or lead operations initiatives with a results-oriented approach
• Ability to formulate and implement a sound business plan to reach targeted service delivery, revenue and net profit goals
• Experience with budget preparation and fiscal management
• Ad-hoc responsibilities as assigned

Job Requirements

• Bachelor’s degree in business, or related field, or equivalent experience
• MBA or master’s degree a plus
• Minimum of 4-6 years general management experience managing a service delivery organization
• Experience with leading a union workforce preferred
• Strong analytical, verbal and written communication and interpersonal skills
• Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks
• Competency in MS Windows, MS Word, MS Excel, and MS Outlook
• Ability to analyze and interpret data and prepare reports
• Excellent communication and interpersonal skills, both verbal and written
• Strong work ethic and willingness to take ownership
• Exceptional strategic thinking and problem-solving skills
• Ability to balance multiple tasks and changing practices
• Ability to work independently
• Travel up to 50% as needed

Starting base salary range: $130,242.36 - 173,656.48

Annual Bonus Potential: 20%

Minimum Physical Requirements

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

HomeServe USA is an equal opportunity employer.

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