Area Experience Leader — Oversees 4–6 Offices

H&R Block, Inc.; Lynchburg (VA); On-site; USD 54,000 - 64,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 offices and ensure a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office presence, and drive revenue and operational performance. You will own office readiness, staffing, facilities, compliance, and day-to-day operations, using data to guide improvements and develop high-performing teams across locations.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi-unit retail, service, or operations with performance accountability.
• Strong client-centric focus with consultative experience.
• Proven coaching and accountability skills.
• Ability to drive business results across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead adoption of new client experience processes and tools.
• Coach Tax Professionals and Client Service Professionals for consistent performance.
• Provide coaching based on observed behaviors and real-time feedback.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results and retention.
• Oversee scheduling, compliance, SOPs, and daily operations.
• Prepare offices for seasonal demand and staffing needs.

Skills

Leadership

Client-centric mindset

Coaching

Analysis & problem-solving

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 offices and ensure a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office presence, and drive revenue and operational performance. You will own office readiness, staffing, facilities, compliance, and day-to-day operations, using data to guide improvements and develop high-performing teams across locations.