Area Experience Leader - Lead 4–6 Offices

H&R Block, Inc.; Aurora (CO); On-site; USD 59,000 - 70,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices and ensure a consistent, high‑quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and drive readiness, staffing, compliance, and daily operations. The role emphasizes coaching, performance management, and delivering strong business results while maintaining a client‑centric, supportive

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to exercise independent judgment and prioritize competing demands across multiple locations.
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance.
• Strong communication and problem‑solving skills, including handling client escalations and complex issues.
• Ability to interpret data, identify trends, and translate insights into action.
• Ability to climb ladders and lift up to 20 pounds for office readiness.
• Frequent travel between offices; schedule includes evenings, weekends, and Saturdays.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices with discipline.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching for performance.
• Provide coaching informed by observed behaviors, performance outcomes, and real‑time feedback to strengthen execution.
• Identify patterns across offices and develop bench strength and high‑potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, onboarding, and seasonal preparation.

Skills

Leadership

Client-centric mindset

Communication skills

Problem-solving

Data interpretation

Time management

Travel readiness

Education

Bachelor's degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices and ensure a consistent, high‑quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and drive readiness, staffing, compliance, and daily operations. The role emphasizes coaching, performance management, and delivering strong business results while maintaining a client‑centric, supportive