Area Experience Leader - Multi-Office Retail Ops Lead

H&R Block, Inc.; Terre Haute (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 retail offices, ensuring a superior client experience and consistency across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and own staffing, facilities, and daily operations to drive business results. In this role you will analyze performance data, coach teams to meet service level expectations, and travel frequently to

Qualifications

• Bachelor’s degree or equivalent experience.
• Proven ability to lead multiple locations and drive performance.
• Strong client-centric mindset and leadership capability.

Responsibilities

• Own delivery of the consultative client experience across 4–6 offices.
• Coach and develop Tax Professionals and Client Service Professionals.
• Monitor office readiness, staffing, and daily operations to ensure consistency.
• Drive revenue, growth, and operational performance across offices.
• Lead through change and align priorities across locations.

Skills

Team leadership

Coaching

Client experience

Operational management

Data analysis

Communication

Travel readiness

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 retail offices, ensuring a superior client experience and consistency across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and own staffing, facilities, and daily operations to drive business results. In this role you will analyze performance data, coach teams to meet service level expectations, and travel frequently to