Area Experience Leader: Multi-Office Retail

H&R Block, Inc.; Saint Marys (Elk County); On-site; USD 95,000 - 150,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience. You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to drive client outcomes and business results.

You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations, traveling between locations to maintain presence and performance.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Proven experience leading teams across multiple locations.
• Strong client-centric mindset with ability to coach and develop staff.
• Demonstrated ability to drive business results and manage day-to-day operations.
• Experience leading through change and implementing new processes.

Responsibilities

• Own delivery of the consultative client experience across 4-6 offices with consistency.
• Evaluate execution quality and client impact, using insights to improve outcomes.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with clear expectations and accountability.
• Coach teams based on observed behaviors and performance outcomes to strengthen execution.
• Identify patterns across offices and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and take actions to improve business results and client retention
• Oversee daily operations including staffing, scheduling, compliance, SOPs, and readiness.
• Prepare offices for seasonal demand with staffing and facilities readiness.

Skills

Team leadership

Client-centric mindset

Coaching and development

Communication skills

Problem solving

Data interpretation

Change management

Multi-location operations

Travel readiness

Schedule flexibility

Education

Bachelor’s degree or equivalent

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience. You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to drive client outcomes and business results.

You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations, traveling between locations to maintain presence and performance.