Area Experience Leader — Multi-Office Operations Lead

H&R Block; Eldersburg (MD); On-site; USD 54,000 - 67,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistently excellent client experience across locations. You’ll set expectations for consultative service, drive operational execution, coach Tax Professionals and Client Service Professionals, and balance strategic oversight with hands-on presence.

You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations, traveling between offices to lead in person and

Qualifications

• Bachelor’s degree in a related field or equivalent experience

Responsibilities

• Lead 4–6 offices to deliver consistent, consultative client experiences across locations
• Evaluate execution quality and client impact to reinforce strengths and address gaps
• Drive adoption of new client experience processes, tools and behaviors with hands-on leadership
• Coach Tax Professionals and Client Service Professionals to set expectations and accountability
• Oversee staffing, facilities, compliance, and daily operations across offices
• Monitor performance metrics and implement actions to improve business results, client acquisition and retention
• Develop bench strength and high-potential talent across locations
• Travel frequently to maintain in-person presence across offices

Skills

People leadership

Multi-unit management

Client experience

Operational excellence

Coaching

Budgeting & planning

Facility compliance

Staff scheduling

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistently excellent client experience across locations. You’ll set expectations for consultative service, drive operational execution, coach Tax Professionals and Client Service Professionals, and balance strategic oversight with hands-on presence.

You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations, traveling between offices to lead in person and