Area Experience Leader, Multi-Office Operations

H&R Block, Inc.; Wilson (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office presence, and drive revenue, growth, and operational performance. The role requires leading teams, managing facilities, staffing, compliance, and day-to-day operations while traveling between offices to maintain

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environments.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience improving operations across multiple locations.
• Ability to travel frequently between offices.

Responsibilities

• Own consistent consultative client experience across 4–6 offices.
• Evaluate execution quality and improve client impact.
• Lead and coach Tax Professionals and Client Service Professionals.
• Oversee staffing, facilities, compliance, and day-to-day operations.
• Monitor metrics and drive revenue and business results.

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office presence, and drive revenue, growth, and operational performance. The role requires leading teams, managing facilities, staffing, compliance, and day-to-day operations while traveling between offices to maintain