Area Experience Leader - Multi-Office Retail

H&R Block, Inc.; Sylacauga (AL); On-site; USD 75,000 - 105,000; Full time

Job summary

H&R Block, Inc. seeks a dynamic Area Experience Leader to manage a portfolio of 4 to 6 retail offices, ensuring a consistent, high‑quality client experience. You’ll coach Tax Professionals and Client Service Professionals, driving excellence in service, guidance, and results across locations.

The role balances strategic oversight with hands‑on leadership, focusing on staffing, operations, and compliance. You’ll travel between offices, set performance standards, and develop bench strength to

Qualifications

• Bachelor’s degree or equivalent experience required.
• Experience leading teams in multi‑unit settings with accountability for performance.
• Strong client‑centric mindset and ability to deliver consultative client experiences.

Responsibilities

• Lead 4–6 offices to deliver a consistent consultative client experience.
• Coach Tax Professionals and Client Service Professionals for peak performance.
• Own revenue, growth, and operational outcomes across assigned offices.

Skills

Leadership

Client-centric

Coaching

Data analytics

Multi-location ops

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a dynamic Area Experience Leader to manage a portfolio of 4 to 6 retail offices, ensuring a consistent, high‑quality client experience. You’ll coach Tax Professionals and Client Service Professionals, driving excellence in service, guidance, and results across locations.

The role balances strategic oversight with hands‑on leadership, focusing on staffing, operations, and compliance. You’ll travel between offices, set performance standards, and develop bench strength to