Area Experience Leader for Multi-Office Retail

H&R Block, Inc.; Bluefield (WV); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, drive operational excellence, staffing, and compliance, and own business results across locations. You will travel frequently to maintain hands-on leadership, deliver consultative guidance, and support seasonal demand while cultivating high-performing teams and client

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in multi-unit environments with accountability for performance.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.
• Ability to manage facilities, staffing, and compliance in operations.
• Strong communication and problem-solving skills for client escalations.

Responsibilities

• Own the delivery of a consistent client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Own office readiness including staffing, facilities, and compliance.
• Monitor performance metrics and drive revenue and business results.
• Travel frequently to maintain in-person leadership across offices.
• Align priorities and ensure daily operations meet standards.

Skills

Client-centric mindset

Leadership

Coaching

Communication

Problem-solving

Data interpretation

Travel readiness

Independent judgment

Change management

Multi-location operations

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, drive operational excellence, staffing, and compliance, and own business results across locations. You will travel frequently to maintain hands-on leadership, deliver consultative guidance, and support seasonal demand while cultivating high-performing teams and client