Area Experience Leader - Multi-Office Ops & Service

H&R Block, Inc.; Brighton Charter Township (MI); On-site; USD 95,000 - 130,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to manage a portfolio of 4–6 retail offices and deliver a consistent, high‑quality client experience across locations. You will lead Tax Professionals and Client Service Professionals, coach teams, and ensure readiness in staffing, facilities, and operations to drive client outcomes and business results.

This role requires strong leadership, the ability to coach, develop, and hold teams accountable, and frequent travel to multiple offices to

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience leading teams in a multi‑unit retail/service/ops environment.
• Strong client‑centric mindset and leadership ability.

Responsibilities

• Own 4–6 offices and ensure a consistent, high‑quality client experience.
• Coach Tax Professionals and Client Service Professionals across locations.
• Evaluate execution quality and drive business results across offices.
• Lead recruitment, staffing, facilities, and day‑to‑day operations.
• Monitor metrics and address gaps to improve client experience and performance.
• Travel frequently between assigned offices to maintain in‑person presence.

Skills

Leadership

Client-centric mindset

People coaching

Multi-unit leadership

Operational excellence

Education

Bachelor’s degree or equivalent

Job description

H&R Block is seeking an Area Experience Leader to manage a portfolio of 4–6 retail offices and deliver a consistent, high‑quality client experience across locations. You will lead Tax Professionals and Client Service Professionals, coach teams, and ensure readiness in staffing, facilities, and operations to drive client outcomes and business results.

This role requires strong leadership, the ability to coach, develop, and hold teams accountable, and frequent travel to multiple offices to