Area Experience Leader – Multi-Office Operations

H&R Block, Inc.; Waukee (IA); On-site; USD 85,000 - 125,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience across all locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and ensure office readiness, staffing, compliance, and day-to-day operations to drive client outcomes and business results.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi-unit environments.
• Strong client-centric mindset with consultative experience.
• Proven ability to drive performance and financial results.
• Experience managing daily operations across locations.
• Ability to travel frequently between offices.

Responsibilities

• Own consistent delivery of client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead and coach Tax Professionals and Client Service Professionals.
• Provide coaching based on observed behavior and performance outcomes.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth, and operational performance of offices.
• Monitor metrics and implement actions to improve results.

Skills

Team leadership

Client-centric mindset

Strategic thinking

Change management

Coaching and development

Data interpretation

Communication skills

Travel flexibility

Education

Bachelor's degree or equivalent experience

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience across all locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and ensure office readiness, staffing, compliance, and day-to-day operations to drive client outcomes and business results.