Area Experience Leader: Multi-Office Operations Lead

H&R Block, Inc.; Lancaster (CA); On-site; USD 70,000 - 77,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, consultative client experience and strong operational execution.

You will coach Tax Professionals and Client Service Professionals, align priorities, and balance strategic oversight with hands-on presence. You will drive staffing, facilities, compliance, and daily operations, while developing bench strength and focusing on client outcomes, business performance, and

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit retail/service/operations.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead professionals by setting expectations and coaching to performance.
• Provide coaching based on behavior, feedback, and metrics.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results.

Skills

Client-centric mindset

Leadership

Coaching and development

Data interpretation

Operational execution

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, consultative client experience and strong operational execution.

You will coach Tax Professionals and Client Service Professionals, align priorities, and balance strategic oversight with hands-on presence. You will drive staffing, facilities, compliance, and daily operations, while developing bench strength and focusing on client outcomes, business performance, and