Area Experience Leader: Multi-Office Growth & Ops

H&R Block; Watseka (IL); On-site; USD 54,000 - 67,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader who will oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution across locations. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive revenue, growth, and client satisfaction across offices.

Travel between offices is expected, with scheduling flexibility and a focus on staff readiness to deliver a

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven leadership of teams in multi-unit environments.
• Strong client-centric mindset with consultative experience.
• Demonstrated ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.
• Ability to travel frequently between offices as needed.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices with disciplined execution.
• Evaluate performance and client impact across locations to identify improvements.
• Lead adoption of new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals for consistent performance.
• Develop bench strength and high-potential talent across offices.
• Own revenue, growth, and operational results across assigned offices.
• Monitor metrics and act on trends to improve business results and client acquisition.

Skills

Leadership

Client-centric mindset

Coaching

Communication

Strategic thinking

Data interpretation

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks a Multi-Office Leader who will oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution across locations. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive revenue, growth, and client satisfaction across offices.

Travel between offices is expected, with scheduling flexibility and a focus on staff readiness to deliver a