Area Experience Leader: Multi-Office Growth & Client Service

H&R Block; Hopkinsville (KY); On-site; USD 95,000 - 125,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience across locations. This role coaches Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to deliver strong client guidance and business results.

The position focuses on office readiness, staffing, facilities, and day-to-day operations, requiring travel between offices and the ability to work evenings and weekends as

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Strong client-centric mindset with experience delivering consultative client experience.
• Demonstrated leadership capability with proven ability to coach, develop, and hold teams accountable.
• Experience leading through change and adoption of new processes.
• Ability to interpret data, identify trends, and translate insights into action.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors while demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Identify patterns across offices, address performance gaps, and develop bench strength and high-potential talent.

Skills

People leadership

Client-centric mindset

Operational leadership

Change management

Communication

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks a Multi-Office Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience across locations. This role coaches Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to deliver strong client guidance and business results.

The position focuses on office readiness, staffing, facilities, and day-to-day operations, requiring travel between offices and the ability to work evenings and weekends as