Area Experience Leader: Multi-Office Growth & Ops

H&R Block, Inc.; Buffalo (NY); On-site; USD 62,000 - 67,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 offices, ensuring a high-quality client experience and strong operational execution across locations.

The role requires seasoned leadership, the ability to coach teams, and accountability for performance and business results, including staffing, scheduling, and compliance. It offers a path to influence client outcomes while maintaining in-person presence across offices.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi‑unit retail, service, or operations with performance accountability.
• Strong client-centric mindset with proven consultative client experience.
• Demonstrated ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices with consistency.
• Evaluate execution quality and client impact across locations to drive improvements.
• Lead adoption of new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals to consistent performance.
• Identify patterns across offices and develop bench strength and talent.

Skills

Leadership

Client-centric mindset

Communication

Problem-solving

Data interpretation

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 offices, ensuring a high-quality client experience and strong operational execution across locations.

The role requires seasoned leadership, the ability to coach teams, and accountability for performance and business results, including staffing, scheduling, and compliance. It offers a path to influence client outcomes while maintaining in-person presence across offices.