Area Experience Leader: Multi-Office Growth

H&R Block; Snyder (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution across locations. This role will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to drive outcomes.

You will lead with a client-centric mindset, manage staffing and compliance, and own revenue and growth across offices while traveling between

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• 3+ years leading teams in multi-unit retail, service, or operations with accountability for performance.
• Proven ability to coach, develop, and hold teams accountable.
• Experience managing operations including facilities, staffing, or compliance.
• Strong communication and problem-solving skills.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
• Own revenue, growth, operational performance, and business outcomes across assigned offices
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Skills

People leadership

Client-centric mindset

Operational execution

Coaching and development

Change management

Data-driven decision making

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution across locations. This role will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to drive outcomes.

You will lead with a client-centric mindset, manage staffing and compliance, and own revenue and growth across offices while traveling between