Area Experience Leader: Multi-Office Growth

H&R Block, Inc.; New Iberia (LA); On-site; USD 85,000 - 110,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience and strong operational execution across locations. You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with in‑office presence, and align priorities to deliver excellent client outcomes.

You’ll own office readiness, staffing, facilities, compliance, and day‑to‑day operations, monitor performance metrics,

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in a multi-unit retail, service, or operations environment.

Responsibilities

• Oversee 4–6 retail offices, ensuring consistent consultative client experience and disciplined execution.
• Coach and develop Tax Professionals and Client Service Professionals to deliver expert guidance and welcoming service.
• Own office readiness, staffing, facilities, compliance, and day-to-day operations across offices.
• Monitor performance metrics, drive revenue growth, and align priorities to improve client outcomes and business results.

Skills

Leadership

Multi-unit management

Client experience

Operational excellence

Staffing & scheduling

Travel readiness

Data interpretation

Education

Bachelor’s degree

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience and strong operational execution across locations. You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with in‑office presence, and align priorities to deliver excellent client outcomes.

You’ll own office readiness, staffing, facilities, compliance, and day‑to‑day operations, monitor performance metrics,