Area Experience Leader: Multi-Office Growth

H&R Block, Inc.; Lakewood (CA); On-site; USD 72,000 - 75,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high-quality client experience and strong operational results.

You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance while ensuring office readiness, staffing, and compliance across locations. This hands-on leadership role balances strategic oversight with in-office presence to drive

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven experience leading teams in multi-unit environments.
• Strong client-centric mindset with a consultative service focus.
• Demonstrated ability to drive business results while managing day-to-day ops across locations.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead and coach Tax Professionals and Client Service Professionals.
• Provide coaching based on observed behaviors and performance outcomes.
• Identify patterns and address performance gaps; develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations, staffing, scheduling, and compliance across offices.
• Prepare for seasonal demand and office readiness.

Skills

Leadership

Client-centric mindset

Coaching

Operational leadership

Data interpretation

Communication

Travel frequently

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high-quality client experience and strong operational results.

You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance while ensuring office readiness, staffing, and compliance across locations. This hands-on leadership role balances strategic oversight with in-office presence to drive