Area Experience Leader: Multi-Office Growth & Coaching

H&R Block, Inc.; Schertz (TX); On-site; USD 95,000 - 150,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will lead Tax Professionals and Client Service Professionals, coach teams, and balance strategic oversight with hands-on leadership to deliver strong client outcomes and business performance. You’ll own office readiness, staffing, facilities, and day-to-day operations while driving continuous improvement, training,

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environments.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business results while managing day-to-day ops across locations.

Responsibilities

• Own delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead and coach Tax Professionals and Client Service Professionals.
• Provide coaching based on observed behaviors and performance data.
• Identify patterns, address gaps, and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and drive actions to improve results and client retention.
• Oversee daily operations: staffing, scheduling, compliance, and SOPs.
• Ensure office readiness including facilities and onboarding for seasonal demand.

Skills

Leadership

Client-centric

Coaching

Data interpretation

Communication

Travel readiness

Scheduling and labor management

Independent decision making

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will lead Tax Professionals and Client Service Professionals, coach teams, and balance strategic oversight with hands-on leadership to deliver strong client outcomes and business performance. You’ll own office readiness, staffing, facilities, and day-to-day operations while driving continuous improvement, training,