Area Experience Leader: Multi-Office Growth & Service

H&R Block, Inc.; Ridgewood (NJ); On-site; USD 65,000 - 77,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution.

You’ll coach Tax Professionals and Client Service Professionals, set expectations for consultative service, and balance hands-on leadership with strategic oversight across offices. This role owns office readiness, staffing, facilities, compliance, and day-to-day operations, driving revenue, growth, and client

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance.
• Ability to travel frequently between offices and manage varying schedules.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and accountability.
• Provide coaching informed by observed behaviors, performance outcomes, and real-time feedback.
• Identify patterns across offices and develop bench strength and high-potential talent.
• Own revenue, growth, operational performance, and business outcomes across offices.
• Monitor performance metrics and implement actions to improve results.

Skills

Leadership

Coaching

Data analysis

Communication

Travel-ready

Client-centric mindset

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution.

You’ll coach Tax Professionals and Client Service Professionals, set expectations for consultative service, and balance hands-on leadership with strategic oversight across offices. This role owns office readiness, staffing, facilities, compliance, and day-to-day operations, driving revenue, growth, and client