Area Experience Leader — Multi‑Office Coach

H&R Block, Inc.; Robbinsdale (MN); On-site; USD 54,000 - 64,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to manage 4–6 retail offices, ensuring a consistent, high-quality client experience.

You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance in every office. You will own office readiness, staffing, facilities, compliance, and day-to-day operations while driving revenue growth and business results across the portfolio.

Qualifications

• Bachelor’s degree or equivalent professional experience required.
• Proven experience leading teams in multi-unit environments.
• Strong client-centric mindset and hands-on leadership.
• Ability to drive business results across locations.

Responsibilities

• Own consistent delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead professionals by setting clear expectations and coaching.
• Provide coaching based on observed behavior and performance.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth and operational performance across offices.
• Monitor metrics and implement actions to improve results.
• Oversee daily operations including staffing, scheduling, compliance.
• Prepare offices for seasonal demand and readiness.

Skills

Leadership

Coaching

Customer experience

Strategic planning

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking an Area Experience Leader to manage 4–6 retail offices, ensuring a consistent, high-quality client experience.

You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance in every office. You will own office readiness, staffing, facilities, compliance, and day-to-day operations while driving revenue growth and business results across the portfolio.