Area Experience Leader: Multi-Office Coach

H&R Block, Inc.; Clovis (CA); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

401(k) Plan

Tax Prep benefit

Employee discount program

Fitness center access

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a high-quality client experience and consistent service across all locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive business results. Responsibilities include staffing, facilities, compliance, and day-to-day operations, while building high-performing teams and ensuring offices are prepared to serve clients

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi-unit environments with performance responsibility.
• Strong client-centric mindset and consultative client experience.

Responsibilities

• Own consistent delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Own office readiness and daily operations across offices.

Skills

Leadership

Team coaching

Client experience

Strategic oversight

Operational execution

Communication

Problem solving

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a high-quality client experience and consistent service across all locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive business results. Responsibilities include staffing, facilities, compliance, and day-to-day operations, while building high-performing teams and ensuring offices are prepared to serve clients