Area Experience Leader: Multi-Office Coach & Ops Lead

H&R Block, Inc.; Charlottesville (VA); On-site; USD 54,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Associate discount

Job summary

H&R Block, Inc. is seeking a hands-on Area Experience Leader to oversee 4–6 retail offices and ensure a consistent, high‑quality client experience.

You will set expectations, coach teams, and align resources to deliver exceptional service and solid business results across locations. You will lead Tax Professionals and Client Service Professionals, drive process adoption, monitor performance, and ensure office readiness in staffing, facilities, and compliance, while balancing strategic oversight

Qualifications

• Bachelor’s degree or equivalent experience.
• Proven ability to lead cross‑location teams.
• Strong client‑facing and operational leadership skills.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Oversee staffing, facilities, compliance, and day‑to‑day operations across offices.
• Monitor performance metrics and drive revenue, growth and business results.

Skills

Leadership

Client-centric

Data analysis

Communication

Coaching

Multi-site operations

Scheduling & staffing

Travel readiness

Education

Bachelor’s degree in related field

Job description

H&R Block, Inc. is seeking a hands-on Area Experience Leader to oversee 4–6 retail offices and ensure a consistent, high‑quality client experience.

You will set expectations, coach teams, and align resources to deliver exceptional service and solid business results across locations. You will lead Tax Professionals and Client Service Professionals, drive process adoption, monitor performance, and ensure office readiness in staffing, facilities, and compliance, while balancing strategic oversight