Area Experience Leader: Multi-Office Champion

H&R Block, Inc.; Chino Hills (CA); On-site; USD 72,000 - 75,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, align staff, and drive performance, while balancing in‑office presence with strategic oversight. The role emphasizes leadership, coaching, and delivering measurable business results across multiple offices, including staffing, facilities, compliance, and day‑to‑day operations.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience leading teams in multi‑unit retail, service, or operations with performance accountability.
• Strong client‑centric mindset with consultative experience.
• Proven leadership to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.
• Ability to adapt to change and manage competing demands.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices with consistent standards.
• Evaluate execution quality and impact across locations to reinforce strengths and close gaps.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with clarity and accountability.
• Provide coaching based on observed behaviors and real‑time feedback.
• Identify patterns, address performance gaps, and develop bench strength.
• Own revenue, growth, and operations across offices.
• Monitor metrics, identify trends, and take actions to improve results.
• Ensure daily operations across offices, including staffing, scheduling, compliance, and SOPs.
• Oversee office readiness, facilities, equipment, and seasonal staffing.

Skills

Leadership

Client-centric

Communication

Coaching

Data interpretation

Travel readiness

Independent judgment

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, align staff, and drive performance, while balancing in‑office presence with strategic oversight. The role emphasizes leadership, coaching, and delivering measurable business results across multiple offices, including staffing, facilities, compliance, and day‑to‑day operations.