Area Experience Leader – Multi-Office Client Excellence

H&R Block, Inc.; Dover-Foxcroft (ME); On-site; USD 54,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Comprehensive benefits

Associate discount

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across all locations.

You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business results with strong leadership and hands-on presence. The role emphasizes office readiness, staffing, compliance, and day-to-day operations, with a focus on revenue growth and client satisfaction across multiple

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Coach teams using observed behaviors and real-time feedback.
• Identify patterns, address performance gaps, and develop bench strength.

Skills

Client-centric mindset

Leadership

Data interpretation

Communication

Problem-solving

Change management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across all locations.

You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business results with strong leadership and hands-on presence. The role emphasizes office readiness, staffing, compliance, and day-to-day operations, with a focus on revenue growth and client satisfaction across multiple