Area Experience Leader Multi-Office Champion

H&R Block; Saint Joseph (MO); On-site; USD 90,000 - 140,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to supervise a portfolio of 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will set expectations for consultative service, drive operational execution, and coach Tax Professionals and Client Service Professionals to deliver results.

As a visible, hands‑on leader, you’ll balance strategy with in‑office presence, oversee staffing, compliance, and day‑to‑day operations, and travel between offices to sustain

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environment.
• Proven ability to drive client-focused results.

Responsibilities

• Oversee delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach staff for consistent performance.
• Ensure staffing, facilities, and compliance are managed.
• Own revenue and business outcomes across offices.

Skills

Leadership

Client-centric mindset

People development

Performance management

Change management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader to supervise a portfolio of 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will set expectations for consultative service, drive operational execution, and coach Tax Professionals and Client Service Professionals to deliver results.

As a visible, hands‑on leader, you’ll balance strategy with in‑office presence, oversee staffing, compliance, and day‑to‑day operations, and travel between offices to sustain