Area Experience Leader: Lead 4–6 Retail Offices

H&R Block, Inc.; Seffner (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring an exceptional client experience and consistent operational execution.

You will coach Tax Professionals and Client Service Professionals, focusing on customer care, efficiency, and business results across multiple locations. The role requires building high-performing teams, setting clear expectations, and driving continuous improvement while managing staffing, facilities, and

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices.
• Evaluate execution quality and client impact across locations to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors in the office.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching for performance.
• Provide coaching informed by observed behaviors and real-time feedback to strengthen team execution.
• Identify patterns across offices, address performance gaps, and develop bench strength.
• Own revenue, growth, operational performance, and business outcomes across offices.
• Monitor performance metrics, identify trends, and improve results for client acquisition and retention.
• Ensure daily operations across offices, including staffing, scheduling, and compliance.
• Own office and workforce readiness, facilities, supplies, recruiting, onboarding, and seasonal prep.

Skills

Leadership

Client-centric mindset

Data interpretation

Travel availability

Change management

Strategic thinking

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring an exceptional client experience and consistent operational execution.

You will coach Tax Professionals and Client Service Professionals, focusing on customer care, efficiency, and business results across multiple locations. The role requires building high-performing teams, setting clear expectations, and driving continuous improvement while managing staffing, facilities, and