Area Experience Leader: Lead 4–6 Retail Offices

H&R Block, Inc.; Pell City (AL); On-site; USD 85,000 - 120,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, set expectations, and drive performance while aligning priorities with business goals.

In this role you will own office readiness, staffing, facilities, and day-to-day operations, balancing strategic oversight with hands-on leadership to deliver consistent results for

Qualifications

• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Strong client-centric mindset with experience delivering consultative client experience.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
• Own revenue, growth, operational performance, and business outcomes across assigned offices
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Skills

Leadership

Client-centric mindset

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, set expectations, and drive performance while aligning priorities with business goals.

In this role you will own office readiness, staffing, facilities, and day-to-day operations, balancing strategic oversight with hands-on leadership to deliver consistent results for