Area Experience Leader for 4–6 Retail Offices

H&R Block, Inc.; Vernal (UT); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, ensuring a high‑quality client experience across locations.

You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance with a welcoming, confident experience. As a hands‑on leader, you’ll balance strategic oversight with in‑office presence, drive office readiness, staffing, compliance, and day‑to‑day

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Experience leading teams in a multi‑unit environment with accountability for performance outcomes.
• Strong client‑centric mindset with consultative client experience.
• Proven ability to coach, develop, and hold teams accountable.
• Ability to interpret data, identify trends, and translate insights into action.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices, ensuring standards are followed.
• Evaluate execution quality and client impact across locations to reinforce strengths and address gaps.
• Lead adoption of new client experience processes, tools, and behaviors with client‑centric leadership.
• Coach Tax Professionals and Client Service Professionals to drive performance and accountability.
• Oversee office readiness including staffing, facilities, compliance, and day‑to‑day operations.

Skills

Leadership

Coaching

Client-centric

Data analysis

Staff management

Change management

Communication

Travel

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, ensuring a high‑quality client experience across locations.

You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance with a welcoming, confident experience. As a hands‑on leader, you’ll balance strategic oversight with in‑office presence, drive office readiness, staffing, compliance, and day‑to‑day