Area Experience Leader: 4-6 Offices

H&R Block, Inc.; Jackson (MS); On-site; USD 90,000 - 140,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and deliver a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, set expectations, and align priorities to drive client outcomes and business performance. You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations while developing high-performing teams and ensuring strong execution across

Qualifications

• Bachelor’s degree in a related field or equivalent experience.

Responsibilities

• Own delivery of the client experience across 4–6 offices with consistency and discipline.
• Evaluate execution quality and client impact across locations to reinforce strengths and close gaps.
• Drive adoption of new client experience processes, tools, and behaviors with client-centric leadership.
• Lead Tax Professionals and Client Service Professionals through clear expectations and accountability.
• Provide coaching based on observed behavior, performance, and real-time feedback to strengthen teams.
• Identify patterns across offices and develop bench strength and high-potential talent.
• Own revenue, growth, and operational performance across offices.

Skills

Leadership

Coaching

Client-centric

Data interpretation

Multi-unit leadership

Communication

Problem-solving

Travel readiness

Labor management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and deliver a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, set expectations, and align priorities to drive client outcomes and business performance. You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations while developing high-performing teams and ensuring strong execution across