Area Experience Leader for 4-6 Offices

H&R Block; Idaho Falls (ID); On-site; USD 90,000 - 125,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You’ll set expectations for consultative service, operational execution, and performance while coaching Tax Professionals and Client Service Professionals.

This role balances hands‑on leadership with strategic oversight—owning office readiness, staffing, facilities, compliance, and day‑to‑day operations to drive client outcomes

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years leading multi-unit teams with accountability for outcomes.
• Strong client-centric mindset with consultative experience.
• Proven leadership, coaching, and accountability.
• Experience managing operations across locations and day-to-day needs.

Responsibilities

• Own delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on observed behavior and performance.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics, identify trends, and improve business results.
• Oversee staffing, scheduling, labor management, compliance, and SOPs.
• Ensure office readiness, facilities, supplies, and onboarding.

Skills

Leadership

Client‑centric mindset

Coaching

Strategic thinking

Data‑driven decisions

Communication

Problem solving

Travel readiness

Team development

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You’ll set expectations for consultative service, operational execution, and performance while coaching Tax Professionals and Client Service Professionals.

This role balances hands‑on leadership with strategic oversight—owning office readiness, staffing, facilities, compliance, and day‑to‑day operations to drive client outcomes