Area Experience Leader - Lead 4-6 Retail Offices

H&R Block, Inc.; Camp Hill (Cumberland County); On-site; USD 110,000 - 140,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You’ll set expectations for consultative service, drive operational execution, coach teams, and align staffing, facilities, and compliance with business goals. As a visible, hands-on leader, you’ll travel between offices to strengthen execution, manage performance, and develop bench strength.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit environment with performance accountability.
• Strong client-centric mindset with consultative service delivery.
• Proven ability to drive business results across multiple locations, including labor management.
• Experience with change management and cross-functional collaboration.
• Ability to travel frequently between offices.

Responsibilities

• Own delivery of consistent client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals.
• Coach to strengthen team execution and accountability.
• Own revenue, growth, and business outcomes across offices.
• Monitor performance metrics and implement improvement actions.
• Oversee staffing, facilities, and compliance across locations.
• Prepare for seasonal demand and office readiness.

Skills

Leadership

Multi-unit

Coaching

Client-centric

Operations

Labor management

Change management

Data analysis

Travel readiness

Scheduling

Education

Bachelor's degree

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You’ll set expectations for consultative service, drive operational execution, coach teams, and align staffing, facilities, and compliance with business goals. As a visible, hands-on leader, you’ll travel between offices to strengthen execution, manage performance, and develop bench strength.