Area Experience Leader — Lead 4–6 Offices

H&R Block; Gainesville (GA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Support for life

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to supervise a portfolio of 4-6 offices, ensuring a high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive revenue and operational performance.

You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations, using data-driven insights to strengthen execution and support seasonal

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Experience leading teams in multi-unit retail, service, or operations environments.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand.

Skills

Leadership

Client experience

Operational oversight

Coaching

Data interpretation

Education

Bachelor’s degree or equivalent

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to supervise a portfolio of 4-6 offices, ensuring a high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive revenue and operational performance.

You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations, using data-driven insights to strengthen execution and support seasonal