Area Experience Leader: Lead 4–6 Offices

H&R Block, Inc.; Bay Shore (NY); On-site; USD 66,000 - 81,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices, delivering a consistent, high‑quality client experience with strong leadership and operational excellence.

You will coach Tax Professionals and Client Service Professionals to anticipate client needs, provide expert guidance, and create a welcoming, confident in‑office experience. This role emphasizes readiness, staffing, and cross‑location collaboration.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environments with performance accountability.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.
• Travel frequently between offices.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on observed behavior and performance outcomes.
• Identify patterns and develop bench strength.
• Own revenue, growth, operations, and business outcomes.
• Monitor performance metrics and improve results across offices.
• Ensure daily operations, staffing, and compliance across offices.
• Oversee office readiness including facilities and equipment.

Skills

People leadership

Client experience

Strategic planning

Data interpretation

Travel readiness

Communication

Problem solving

Education

Bachelor’s degree

Tools

MS Office

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices, delivering a consistent, high‑quality client experience with strong leadership and operational excellence.

You will coach Tax Professionals and Client Service Professionals to anticipate client needs, provide expert guidance, and create a welcoming, confident in‑office experience. This role emphasizes readiness, staffing, and cross‑location collaboration.