Area Experience Leader: Inspire 4–6 Retail Offices

H&R Block, Inc.; Eagle Pass (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. seeks an Area Experience Leader to manage 4–6 retail offices, ensuring a high‑quality client experience across locations.

You’ll oversee staffing, coaching, and operations with a hands‑on approach, travel between offices, and a focus on consistent performance and client outcomes. You will develop Tax Professionals and Client Service Professionals, drive process adoption, and balance strategic oversight with in-office leadership to sustain growth and operational excellence across

Qualifications

• Bachelor’s degree or equivalent experience
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes
• Strong client‑centric mindset with experience delivering consultative client experience
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations, including labor management
• Experience leading through change, including adoption of new processes and ways of working
• Ability to exercise independent judgment and prioritize competing demands across multiple locations
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance
• Strong communication and problem‑solving skills, including handling client escalations and complex issues
• Ability to interpret data, identify trends, and translate insights into action
• Ability to climb ladders and lift up to 20 pounds in support of office readiness
• Ability to travel frequently in‑day between offices to maintain in‑person presence
• Ability to work a schedule that aligns with operational hours including evenings, weekends, and Saturdays

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices
• Evaluate execution quality and client impact across locations using insights for improvement
• Drive adoption of new client experience processes, tools, and behaviors
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching
• Provide coaching informed by observed behaviors, performance outcomes, and feedback
• Identify patterns across offices and develop bench strength and talent
• Own revenue, growth, and operational performance across offices
• Monitor performance metrics and implement actions to improve results
• Ensure daily operations across offices including staffing, scheduling, and compliance
• Own office readiness including facilities, equipment, and onboarding for seasonal demand

Job description

H&R Block, Inc. seeks an Area Experience Leader to manage 4–6 retail offices, ensuring a high‑quality client experience across locations.

You’ll oversee staffing, coaching, and operations with a hands‑on approach, travel between offices, and a focus on consistent performance and client outcomes. You will develop Tax Professionals and Client Service Professionals, drive process adoption, and balance strategic oversight with in-office leadership to sustain growth and operational excellence across