Area Experience Leader: Inspire 4–6 Offices to Excellence

H&R Block, Inc.; Spring Hill (TN); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Support for work-life balance

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices. You’ll coach Tax Professionals and Client Service Professionals, ensuring a consultative client experience and strong performance across all locations.

You’ll own staffing, facilities, compliance, and day-to-day operations while traveling between offices to maintain in-person leadership and steady business results. Strong leadership and analytical skills are required.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi-unit settings with responsibility for outcomes.
• Strong client-centric mindset with consultative service experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving results while managing daily operations across locations.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices, ensuring standards are met.
• Evaluate execution quality and client impact across locations to improve experience.
• Lead and coach Tax Professionals and Client Service Professionals for performance.
• Oversee office readiness, staffing, facilities, compliance, and day-to-day operations.
• Monitor metrics and drive revenue, growth, and business results.

Skills

Leadership

Client-centric

Coaching

Communication

Team management

Data interpretation

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices. You’ll coach Tax Professionals and Client Service Professionals, ensuring a consultative client experience and strong performance across all locations.

You’ll own staffing, facilities, compliance, and day-to-day operations while traveling between offices to maintain in-person leadership and steady business results. Strong leadership and analytical skills are required.