Area Experience Leader: Inspire 4–6 Offices

H&R Block, Inc.; Green Bay (WI); Vor Ort; USD 85.000 - 120.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Comprehensive benefits

Zusammenfassung

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, delivering a consistent, high-quality client experience. You will set expectations for consultative service, operations, team performance, and business results while actively leading from the field.

You will coach Tax Professionals and Client Service Professionals, travel between locations, ensure staffing, compliance, and day-to-day readiness, and drive client satisfaction and portfolio growth across the offices.

Qualifikationen

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Ability to travel frequently between offices to maintain presence across locations.

Aufgaben

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client‑centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real‑time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high‑potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand.

Kenntnisse

Leadership

Client-centric mindset

Coaching & development

Operational leadership

Data analysis

Ausbildung

Bachelor's degree or equivalent experience

Jobbeschreibung

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, delivering a consistent, high-quality client experience. You will set expectations for consultative service, operations, team performance, and business results while actively leading from the field.

You will coach Tax Professionals and Client Service Professionals, travel between locations, ensure staffing, compliance, and day-to-day readiness, and drive client satisfaction and portfolio growth across the offices.