Area Experience Leader: Drive 4–6 Offices

H&R Block, Inc.; Martinsburg (WV); On-site; USD 70,000 - 90,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You will set expectations for consultative service, performance, and business results, while coaching Tax Professionals and Client Service Professionals toward excellence. This role blends hands‑on leadership with strategic oversight to strengthen execution and client outcomes.

Qualifications

• Experience leading teams in a multi‑unit retail, service, or operations environment.
• Strong ability to coach, develop, and hold teams accountable.
• Proven track record of driving business and financial results across multiple locations.

Responsibilities

• Own delivery of the consultative client experience across 4–6 offices with disciplined standards.
• Evaluate execution quality and client impact across locations to close gaps.
• Lead adoption of new client experience processes, tools, and behaviors in the office.
• Coach Tax Professionals and Client Service Professionals, reinforcing accountability and performance.
• Oversee staffing, scheduling, labor management, and day‑to‑day operations for readiness and compliance.

Skills

Leadership

Client-centric

Coaching & development

Operations management

Multi-location leadership

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You will set expectations for consultative service, performance, and business results, while coaching Tax Professionals and Client Service Professionals toward excellence. This role blends hands‑on leadership with strategic oversight to strengthen execution and client outcomes.