Area Experience Leader: Guide 4–6 Offices

H&R Block; San Jose (CA); On-site; USD 70,000 - 81,000; Full time

Job summary

H&R Block in the United States seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensure a consistent consultative client experience, and align staffing, facilities, and compliance across locations.

You will coach Tax Professionals and Client Service Professionals, monitor performance, and drive revenue and growth while maintaining in-office presence to deliver exceptional service.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven experience leading teams in multi-unit retail/service/operations.
• Strong ability to coach, develop, and hold teams accountable.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Monitor performance metrics and drive business results across offices.
• Ensure staffing, facilities, and compliance across locations.
• Travel frequently between offices to maintain in-person leadership.

Skills

Leadership

Client-centric mindset

Team coaching

Operational management

Data interpretation

Travel to offices

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block in the United States seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensure a consistent consultative client experience, and align staffing, facilities, and compliance across locations.

You will coach Tax Professionals and Client Service Professionals, monitor performance, and drive revenue and growth while maintaining in-office presence to deliver exceptional service.