Area Experience Leader: Grow & Elevate 4-6 Offices

H&R Block; Lubbock (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, drive operational readiness, and align teams to business results across locations.

This hands-on leader balances strategy with in-office presence. You’ll own staffing, facilities, compliance, and day-to-day operations while monitoring performance metrics and driving revenue

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong leadership and team coaching abilities across multiple offices.
• Proven track record of delivering consultative client experience and driving results.

Responsibilities

• Oversee delivery of client experience across 4-6 offices with consistent standards.
• Evaluate performance and client impact across locations to drive improvements.
• Lead and develop Tax Professionals and Client Service Professionals with clear expectations and accountability.
• Own office readiness, staffing, facilities, and day-to-day operations across offices.
• Travel frequently to supervise and be present at multiple locations.

Skills

Leadership

Client-centric

Data interpretation

Multi-site leadership

Coaching

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, drive operational readiness, and align teams to business results across locations.

This hands-on leader balances strategy with in-office presence. You’ll own staffing, facilities, compliance, and day-to-day operations while monitoring performance metrics and driving revenue