Area Experience Leader: Elevate Client Service Across Offices

H&R Block, Inc.; Jasper (AL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life‑outside‑work support

Career development

Job summary

H&R Block in the United States is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience across locations. You will set expectations for consultative service, operations, and team performance while driving business results.

You will coach Tax Professionals and Client Service Professionals, own office readiness, staffing, facilities, and day‑to‑day operations, and travel between offices to

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations, including labor management.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client‑centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real‑time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high‑potential talent.

Skills

Leadership

Coaching

Client-centric mindset

Operations management

Analytical skills

Travel readiness

Communication

Education

Bachelor’s degree or equivalent

Job description

H&R Block in the United States is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience across locations. You will set expectations for consultative service, operations, and team performance while driving business results.

You will coach Tax Professionals and Client Service Professionals, own office readiness, staffing, facilities, and day‑to‑day operations, and travel between offices to