Area Experience Leader: Elevate Client Experience Across 4 Offices

H&R Block, Inc.; Burlington (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices and ensure a consistent, high‑quality client experience across locations.

You’ll lead Tax Professionals and Client Service Professionals, coaching teams to deliver expert guidance and a welcoming, confident experience in every office. You’ll own office readiness, staffing, compliance, and day‑to‑day operations, aligning priorities to drive client outcomes and business results through

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience leading teams in a multi‑unit environment with performance accountability.
• Strong client‑centric mindset and consultative service.
• Proven leadership ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact across locations and reinforce strengths.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead professionals by setting expectations, reinforcing accountability, and coaching to performance.
• Provide coaching informed by observed behaviors, client interactions, and outcomes to strengthen teams.
• Identify patterns across offices and address performance gaps; develop bench strength.
• Own revenue, growth, and business outcomes across offices.
• Monitor performance metrics and implement actions to improve results and client retention.
• Ensure daily operations across offices including staffing, scheduling, and compliance.

Skills

Leadership

Client‑centric

Coaching

Data interpretation

Strategic oversight

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices and ensure a consistent, high‑quality client experience across locations.

You’ll lead Tax Professionals and Client Service Professionals, coaching teams to deliver expert guidance and a welcoming, confident experience in every office. You’ll own office readiness, staffing, compliance, and day‑to‑day operations, aligning priorities to drive client outcomes and business results through