Area Experience Leader: Elevate Client Experience Across 4–6 Offices

H&R Block, Inc.; Whittier (CA); On-site; USD 72,000 - 75,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure a consistent, high-quality client experience across locations.

You will guide Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance in a welcoming, confident environment. As a visible leader, you’ll balance strategic oversight with in‑office presence, drive staffing and operations, and monitor performance to improve

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching to performance.
• Provide coaching informed by observed behaviors and performance outcomes to strengthen team execution.
• Own office readiness and operational execution across offices, including staffing, facilities, compliance, and day‑to‑day operations.

Skills

Leadership

Client experience

Coaching

Strategic oversight

Operational execution

People development

Performance monitoring

Education

Bachelor’s degree or equivalent

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure a consistent, high-quality client experience across locations.

You will guide Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance in a welcoming, confident environment. As a visible leader, you’ll balance strategic oversight with in‑office presence, drive staffing and operations, and monitor performance to improve