Area Experience Leader — 4–6 Offices

H&R Block; McComb (MS); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

H&R Block is seeking a Multi-Office Leader to manage 4–6 offices, ensuring a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, set expectations, and oversee staffing, facilities, compliance, and day‑to‑day operations to drive revenue and client satisfaction.

In this role, you will balance strategic oversight with hands-on leadership, traveling between offices to maintain presence and coach teams toward high performance and measurable

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to exercise independent judgment and prioritize competing demands across multiple locations.
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance.
• Strong communication and problem‑solving skills, including handling client escalations and complex issues.
• Ability to interpret data, identify trends, and translate insights into action.

Responsabilités

• Own consistent delivery of the client experience across 4–6 assigned offices.
• Evaluate execution quality and client impact across locations to reinforce strengths and improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching performance.
• Provide coaching based on observed behaviors, performance outcomes, and real‑time feedback to strengthen team execution.
• Identify patterns across offices, address performance gaps, and develop bench strength.
• Own revenue, growth, and operational performance across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure daily operations across offices including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness including facilities, equipment, supplies, recruiting, onboarding, and seasonal preparation.

Connaissances

People leadership

Client experience

Operations management

Change management

Data interpretation

Communication

Travel readiness

Formation

Bachelor’s degree or equivalent

Description du poste

H&R Block is seeking a Multi-Office Leader to manage 4–6 offices, ensuring a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, set expectations, and oversee staffing, facilities, compliance, and day‑to‑day operations to drive revenue and client satisfaction.

In this role, you will balance strategic oversight with hands-on leadership, traveling between offices to maintain presence and coach teams toward high performance and measurable