Area Experience Leader: 4–6 Office Portfolio

H&R Block, Inc.; Lithonia (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, shaping a consistent, high‑quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands‑on leadership to drive client outcomes and business performance. You will own office readiness, staffing, facilities, and day‑to‑day operations, ensuring compliant, efficient delivery and a welcoming, confident

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environments with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experiences.
• Proven leadership to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact; reinforce strengths and close gaps.
• Drive adoption of new client experience processes and tools.
• Lead teams by setting expectations and coaching for consistent performance.
• Provide coaching based on observed behavior, outcomes, and real-time feedback.
• Identify patterns across offices and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations, staffing, scheduling, and compliance across offices.
• Prepare offices for seasonal demand and overall readiness.

Skills

Client-centric mindset

Leadership capability

Coaching & development

Performance management

Change management

Data interpretation

Communication & problem-solving

Travel readiness

Strategic planning

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, shaping a consistent, high‑quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands‑on leadership to drive client outcomes and business performance. You will own office readiness, staffing, facilities, and day‑to‑day operations, ensuring compliant, efficient delivery and a welcoming, confident