Area Experience Leader: 4-6 Office Excellence

H&R Block, Inc.; Longmont (CO); On-site; USD 62,000 - 73,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and drive performance across staffing, operations, and service delivery. The role requires strong leadership, ability to travel between offices, and a focus on client outcomes and business results in a multi‑location

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit retail/service/operations environment.
• Strong client-centric mindset with consultative experience.
• Ability to coach, develop, and hold teams accountable.
• Proven ability to drive business results while managing day-to-day ops across locations.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact across locations to improve experience.
• Lead adoption of new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals to consistent performance.
• Provide feedback to strengthen team execution and address gaps.
• Identify patterns across offices and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve business results and client acquisition.

Skills

Leadership

Client-centric

Coaching & development

Multi-location operations

Data interpretation

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and drive performance across staffing, operations, and service delivery. The role requires strong leadership, ability to travel between offices, and a focus on client outcomes and business results in a multi‑location